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Published Article
QUICK SERVICE DELIVERY AND FORMATION OF EFFICIENT WORKFORCE AS FUCNTIONS OF WORKERS’ PARTICIPATION IN MANAGERIAL DECISIONS IN SYSTEM METAL INDUSTRIES LIMITED, CALABAR
The study ascertained level of workers’ participation in managerial decisions level and productivity
of System Metal Industries Limited, Calabar. The population of this study comprised of all the staff
of System Metal Industries Limited, Calabar. The study adopted survey research method while
simple random sampling was used in selecting the respondents. The instrument for data collection
which was tagged “Decision Making Participation and Productivity Questionnaire†(DMPPQ) was
administered to the respondents and used for the study. The instrument was designed by the
researcher, vetted by 1 statistician and 1expert in test and measurement before the reliability test
was conducted with 30 respondents. Data collected were analyzed using Pearson Product Moment
Correlation Analysis, the result yielded Cronbach Alpha coefficient of 0.75. From the results of the
data analysis, it was observed that there is significant relationship between employees’ participation
in managerial decision and formation of efficient workforce by the company and quick service
delivery. The conclusion revealed that workers are remarkably involved in decision making in
companies in Calabar. It was therefore recommended that employees should be motivated by the
Management in order for the former to give their best; thereby raising the company’s achievement
to the high level of performance, efficiency, productivity and profitability and rapid growth.
DR. AKPAN, E. EBENEZER
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