Published Article

ABSTRACT

The study was carried out to assess the conflict management impact and the employees’ productivity. Conflict management was viewed as a broader concept that includes conflict management strategies, processes, and skills for resolving workplace conflicts. Conflict, as an obstacle, is an inescapable component of social life which pervades various organizational processes. This may affect the parties positively or negatively. The study concluded that conflicts usually occur when two or more parties like teams, departments, and individuals do not agree on anything due to certain factors like personalities, beliefs, values and needs. Conflict can be expressed in numerous ways, such as insults, noncooperation, bullying, and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. However, conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in the environment. As a result, conflict management prevents fights from erupting and allows employees to have an impact on their productivity. One of the recommendations made was that organizations should embark on training and retraining their employees about conflict management so as to create a conductive working environment.

KEYWORDS: Conflict, Management, Employee, and Productivity